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New customer? Use FIRSTGLOW20 for 20% off your first purchase today!
New customer? Use FIRSTGLOW20 for 20% off your first purchase today!
At GrottonGlowDrop, we aim to deliver your orders as quickly and smoothly as possible. Please review our shipping policy below for full details on how we process and ship orders.
All orders are processed within1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be dispatched to our shipping partners.
During high-demand periods, promotions, or holidays, processing times may be slightly extended.
Shipping times vary based on your location and the product ordered:
United States: 7–15 business days
Canada: 8–18 business days
United Kingdom: 7–15 business days
Australia & New Zealand: 10–20 business days
Europe: 8–18 business days
Rest of the World: 10–25 business days
Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, or unforeseen circumstances.
Shipping costs are calculated at checkout and may vary depending on destination, product weight, and order size.
From time to time, we may offerfree shipping promotions, which will be clearly displayed on our website.
Once your order has been shipped, you will receive ashipping confirmation email with tracking information.
Tracking numbers typically become active within24–72 hours after shipment.
If tracking does not update immediately, please allow additional time as carriers sync information.
GrottonGlowDrop is not responsible for any customs fees, import duties, or taxes applied by your local government.
Any additional charges are the responsibility of the customer.
Customs policies vary by country, so we recommend checking with your local customs office for more information.
Please ensure all shipping details are correct before placing your order.
GrottonGlowDrop is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an address issue, reshipping fees may apply.
If your order has not arrived within the estimated delivery timeframe, please contact us atsupport@grottonglowdrop.com.
While we are not responsible for carrier delays, we will work with you to investigate and assist where possible.
If your order arrives damaged, please contact us within48 hours of delivery.
Include clear photos of the damaged item and packaging so we can assist you promptly.
Orders can only be modified or canceled within12 hours of placement.
Once an order has been processed or shipped, changes or cancellations are no longer possible.
If you have any questions regarding shipping, feel free to reach out to us:
📧Email:support@grottonglowdrop.com
Thank you for shopping withGrottonGlowDrop ✨