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New customer? Use FIRSTGLOW20 for 20% off your first purchase today!
At GrottonGlowDrop, customer satisfaction is important to us. Please read our Returns & Refunds Policy carefully before making a purchase.
We accept returns within30 days of delivery.
To be eligible for a return, the item must beunused, unworn, and in its original packaging, including all accessories and inserts.
Items that show signs of use, wear, or damage caused by the customer are not eligible for return.
The following items arenon-returnable:
Items marked asfinal sale ornon-returnable
Gift cards
Digital products
Items damaged due to misuse, neglect, or normal wear and tear
To initiate a return, please follow these steps:
Contact us atsupport@grottonglowdrop.com within 30 days of receiving your order.
Provide your order number and clear reason for the return.
If approved, you will receive return instructions.
Please note:
Returns sent without prior approval may not be accepted.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to the original payment method within5–10 business days.
Original shipping fees (if any) arenon-refundable.
We do not offer direct exchanges.
If you need a different item, please return the original item (if eligible) and place a new order.
If you receive a damaged, defective, or incorrect item, please contact us within48 hours of delivery.
Include clear photos or videos of the issue so we can assist you promptly.
In such cases, we will offer a replacement or refund at no additional cost.
If you have not received your refund after 10 business days, please check with your bank or payment provider.
If the issue persists, contact us atsupport@grottonglowdrop.com for assistance.
If you have any questions about returns or refunds, please reach out to us:
📧Email:support@grottonglowdrop.com
Thank you for shopping withGrottonGlowDrop ✨